Webinar #212– "Don’t let COVID Make Your Patient Customer Service Sick!" Wednesday, December 9, 2020
Joseph Comizio, D.D.S., M.B.A.
Board-certified orthodontist in private practice since 1986, in Eastchester, New York. Completed his DDS degree and specialty training in orthodontics and dentofacial orthopedics from Columbia University School of Dental Medicine, where he also served as an Assistant Professor of Orthodontics for over 25 years. Holds an MBA from West Texas A & M University and is knowledgeable on the business of dentistry. He is an active member of the American Association of Orthodontics, the American Dental Association, and the American TeleDentistry Association. Selected, founding regional moderator for the national practice management firm, Dental Business Study Clubs, and was recently selected as US News and World Reports Health’s lead contributor on TeleDentistry. Dr. Comizio serves on the Professional Education Committee of the Ninth District Dental Association, and has lectured for many dental, orthodontic and business groups about numerous topics on dentistry, innovative ideas for business and practice management systems, and marketing. Certified researcher for Align Technology’s Invisalign clear aligner system. Heads Comizio Consulting, advising doctors on operations and strategies to improve their practice performance, including the emerging field of TeleDentistry. He is a member of the advisory board for S-Ray, Inc., an emerging dental ultrasound technology for clinical and TeleDentistry applications. Dr. Comizio has served as a board and committee member in numerous professional, business and civic organizations, including Community Mutual Savings Bank 1887 Advisory Board.
Most dental offices are experiencing frustration and fatigue, while they have been working at full capacity, reduced pre-COVID patient volume, and lower overall office production. This makes patient customer service during reopening and recovery and engagement with your patients more important than ever. Unfortunately, 10-15% of all general and specialty dental offices were expected to close coming out of the "recovery", and it was anticipated that pent-up patient demand and busy schedules would decline, and schedules would become less busy for many practices. Similar challenges that faced dentists coming out of the great recession have resurfaced, with additional factors driving patient behavior away from the dental office as well. Dr. Comizio will discuss strategies and systems to help keep your office team enthusiastic, and your patient and office marketing alive and healthy, to adjust to the new challenges they are faced with today.