Per the notice below, the Consumer Assessment of Healthcare Providers and Systems (CAHPS) is holding a free virtual meeting on elevating the role of patients and families in improving health care.

Save the Date!  Sept. 18—Virtual Research Meeting on “Elevating the Role of Patients and Families in Assessing and Improving the Experience of Care”

Date: Thursday, September 18, 2025

Time: 11 a.m. - 3 p.m. ET

On September 18, the Consumer Assessment of Healthcare Providers and Systems (CAHPS^®) program will host a virtual research meeting focused on the integral role of patients and families in the development and implementation of care experience assessments and quality improvement strategies.  The CAHPS Research Meeting will share current research and best practices related to the following questions:

• How can creative participatory design methods strengthen patient and family involvement?
• What collaborative roles can patients and families play to better capture their healthcare experiences?
• How could various patient engagement strategies be used to collaboratively improve the design and effectiveness of CAHPS measurement tools?
• How can healthcare teams most effectively focus on the healthcare experiences that matter most to patients and families in quality improvement efforts?
• How can storytelling by patients be used to enhance understanding and empathy among healthcare providers, and also reduce harm?

Maura Cass, a former partner and head of Health at the award-winning global design firm IDEO, will present the keynote address entitled “Design With, Not For: Building Capacity for Meaningful, Human-Centered Design.”  The CAHPS Research Meeting is free and open to the public.  CAHPS invites CAHPS survey users, researchers, healthcare organization leaders, patient advocates, patient advisors, quality improvement and patient safety leaders, policymakers, federal partners, and others interested in the role of patients and families in healthcare improvement.  Registration details are forthcoming.  For questions, please contact the CAHPS User Network at cahps1@westat.com or 1-800-492-9261.